Situation
Our client was a municipal government facing increasing workloads and service requirements. It was aiming to enhance business operational practices.
Challenges
The main challenges we faced on this project included:
- Dealing with an environment of distrust between Council and staff
- Dealing with political and personal issues
- Ensuring recommendations were both effective and practical within the given circumstances
Actions
To address these challenges, our consultants:
- Conducted a full review of operations to find any possible weaknesses
- Assessed the needs of the organization through an analysis of the human resource, management, technology, and financial areas of the organization
- Identified the key areas requiring operational improvements
- Developed implementation projects and priorities along with projected resource requirements
Results
At the conclusion of the project all the key success factors had been achieved, and the client was highly satisfied with the project deliverables and the value added by Schroeder & Schroeder Inc. Our actions resulted in:
- The development of an operational improvement plan for the client
- Changes in staffing and staff assignments
- Implementation of new human resource programs and practices
- Improved ability to handle service requirements with best practices management