Situation
Our client was a company in the pharmaceuticals industry with different regional offices and systems. The organization was just coming out of a merger with a need to integrate its pensions and benefits systems to provide a cost effective level of service to its employees.
Challenges
The main challenges we faced on this project included:
- Re-designing the centralized and decentralized processes and deciding on the development of either a new system with decentralized regional components or outsourcing of the in-house system
- Dealing with sensitive issues such as potential job loss due to reorganization
Actions
To address these challenges, our consultants:
- Identified the needs of the employees
- Identified key areas in which employee needs were not met
- Provided benchmarking research to see how other similar companies meet their employee needs
- Developed a system that took existing aspects that worked well and coupled them with new processes based on the research of user needs
- Used excellent communication skills to convince each regional representative to buy into the proposed new system
Results
At the conclusion of the project all the key success factors had been achieved, and the client was highly satisfied with the project deliverables and the value added by Schroeder & Schroeder Inc. Our actions resulted in:
- An increased level of service provided to employees
- A higher level of cost effectiveness within this part of the organization