Hospitality & Entertainment

According to reports, 70% of CEOs of hospitality and entertainment organizations indicated that they are looking to focus on cost-saving initiatives. Value can be created in two ways: the first is to increase benefits, while the second is to decrease costs. Lean involves much more than cutting costs, it is a way of thinking that requires continuous improvement of operations to remove waste and increase value for the customer. As customers become more demanding and the efficiency of services become essential, organizations within the hospitality and entertainment industries must incorporate a lean way of thinking using an “Art & Science” approach. Our lean specialists can help. Using the latest techniques, along with a strong “art” foundation – including change management and cultural alignment – we can help your organizing increase its value offering.

As organizations within the hospitality and entertainment industries continue to expand their reach, there is an increasing emphasis being placed on attracting high-quality talent. CEOs of these organizations will be challenged in finding, developing, and retaining talent in this highly fluid industry. The challenge is two-fold: 1. As baby boomers retire, organizations will have a talent gap they need to replace 2.  These baby boomers will also increase demand on these organizations as they look to spend their life earnings on leisure and travel. Developing a strong human resources strategy is essential to remaining competitive in these industries. Our senior HR consultants can help. Specializing in HR strategy, retention, training, and compensation; our senior advisors can come along-side your organization to develop an HR strategy customized to your specific situation.

Within highly competitive industries and changing demographics, organizations within the hospitality and entertainment industries are searching for more ways to attract new customers and to retain customer loyalty. Traveller cohorts – millennials and baby boomers – have polarizing preferences. Millennials in particular represent a new target group; one that demands instant gratification, speed and efficiency of services. Integrating new technologies and delivering new experiences is essential to connecting with this new market. CEOs over the next decade will have to undertake a critical review of their corporate strategies to remain competitive. Schroeder & Schroeder can help with this. Our seasoned strategy consultants possess deep functional and industry knowledge designed to help organizations within the hospitality and entertainment industries to become and remain competitive.